Privacy Policy

Information we may collect

To provide an online casino service, Allstars Casino may collect and handle information supplied by players, information created through account activity, and technical information generated when the website is used. The information collected depends on the services used, the account status, security requirements and legal obligations that apply.

Account and contact information

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and communications with customer support. Information may be used to create and administer an account, respond to questions, provide important service messages, manage player preferences and help maintain accurate records.

Identity and verification information

A casino site may need to request identity or address information and supporting verification documents. Depending on the circumstances, these documents may contain information such as a name, date of birth, address, photograph or other details needed to confirm identity. Verification information can be used to help prevent fraud, protect accounts, support safer gambling processes and meet legal or compliance requirements.

Payment and transaction information

Information about deposits, withdrawals, bets, gaming activity, account balances and other transactions may be recorded. Payment information may be handled by payment providers or other specialist service providers. Allstars Casino may receive transaction details needed to confirm a payment, identify a transaction, investigate unusual activity, resolve disputes and keep appropriate financial records. Full payment card details may not always be collected or stored directly by the casino site.

Device, usage and cookie information

When players access the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, login activity and information about how the website is used. This information can help keep the website working, recognise a returning session, monitor performance, detect suspicious activity and improve the player experience.

How information may be used

Personal information should only be used for a clear business, service, security or legal purpose. The purposes below describe the ways an online casino may use information. The exact use will depend on the information involved and the circumstances in which it was collected.

• To open, operate, maintain and secure a player account.
• To process deposits, withdrawals and other account transactions.
• To confirm identity and carry out verification checks.
• To detect, prevent and investigate fraud, scams, payment abuse, account compromise and other suspicious or unlawful activity.
• To provide customer support, respond to requests and keep records of communications.
• To manage website functionality, troubleshoot technical issues and improve services.
• To understand general website usage through reporting, analysis and performance monitoring.
• To send essential account, security, transaction and service communications.
• To send marketing communications where permitted and where the player has provided consent or another valid permission applies.
• To meet legal, regulatory, accounting, record-keeping and responsible gambling obligations.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Sharing information with service providers

Personal information may be shared with carefully selected providers that help operate the casino service. These providers may support hosting, website technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and technical maintenance. Providers should receive information only when it is needed for their role and should be expected to handle it securely and appropriately.

Information may also be disclosed where this is necessary to comply with a legal requirement, respond to a lawful request, protect the service from harm, investigate suspected wrongdoing, enforce applicable terms, or protect a player or another person. Information is not intended to be shared for unrelated purposes without an appropriate reason.

Marketing choices

Players may receive promotional messages only where permitted and according to their communication preferences. A player can usually unsubscribe by using the link or instructions in a marketing message, changing available account preferences, or contacting privacy support. Choosing not to receive marketing does not stop important service, security, account or transaction communications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on a device that can help remember settings, maintain a secure session, support account functions, measure website performance and understand how services are used. Some cookies may be placed by service providers that assist with analytics, security or website functionality.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. Disabling certain cookies may affect login features, website functionality or the availability of some services.

Protecting personal information

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, authentication processes, monitoring, encryption where appropriate, secure service providers and staff procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if an account appears to be at risk.

Storage and retention

Personal information may be stored in systems operated by Allstars Casino or by service providers acting on its behalf. Depending on the service provider and technical arrangement, information may be processed or stored in Australia or another location. Appropriate steps should be taken to protect information when it is handled by providers or across locations.

Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account and service administration, for security and dispute management, or for other legitimate business purposes. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable requirements.

Your privacy rights and how to contact us

Players may have rights relating to the personal information held about them. These rights can depend on the type of information, the reason it is being used, identity and security checks, and applicable privacy requirements. Requests will be considered carefully and may need to be limited where keeping or using information is required for security, fraud prevention, legal compliance, dispute handling or other permitted purposes.

Requests players can make

• Access personal information held about them and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the collection, use, sharing or protection of personal information.
• Raise a concern if they believe personal information has not been handled appropriately.

Making a privacy request

To exercise a privacy right, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@allstarscasino.click. The request should include enough information to identify the relevant account and clearly explain what is being requested. For account security, identity may need to be verified before information is released or account details are changed.

A request will be reviewed within a reasonable timeframe. If more information is needed, the player may be contacted through available account or support channels. Where a request cannot be completed in full, an explanation may be provided, including where information must be retained for a period required by law or is needed to protect the security and integrity of the service.

Keeping information accurate

Players should keep account and contact information accurate and notify support when details change. Accurate information helps with account access, identity verification, payment processing, security checks and important service communications. Players should not provide another person’s personal information unless they are authorised to do so.

Updates to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from its stated or implied effective date. Players should review this page from time to time, particularly before continuing to use the website after a significant change.