Allstars Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Allstars Casino in relation to your use of the website and any services made available through it. They apply to visitors, registered account holders and anyone who participates in games, promotions or other activities on the website. Additional terms may apply to particular games, payment methods, competitions or promotional offers. Where additional terms apply, they will be made available with the relevant service or offer and should be read together with these terms.

You must use the website only for lawful purposes and in accordance with these terms. If you do not agree with any part of them, you must not create an account, deposit funds or use the services. We may update these terms from time to time to reflect changes to the website, applicable law, technology, security requirements or the way our services operate. The current version will be published on the website. Your continued use after an update takes effect will generally mean that you accept the revised terms.

Legal and geographical requirements

You are responsible for checking that online gambling and access to the services are permitted where you live. You must not access or use the website if doing so would breach any law, regulation, court order or other legal restriction that applies to you. We may restrict or refuse access from particular locations and may use reasonable measures to identify a user's location. Access to the website does not mean that the services are available or lawful in every jurisdiction.

We may suspend, withdraw or change all or part of the website at any time. This may be necessary for maintenance, security, technical reasons, legal compliance or operational purposes. We will aim to keep information on the website accurate and current, but we do not promise that every page, game, feature or piece of content will always be available, uninterrupted or free from errors.

2. Accounts, eligibility and account security

You must meet all applicable age and legal requirements before opening or using an account. You must provide accurate, complete and current information during registration and keep that information updated. We may ask for documents or other information to verify your identity, age, location, payment method or source of funds. You must provide information promptly when requested. If information cannot be verified, we may limit access, suspend an account or decline to process a transaction.

Each person should maintain only one account unless we have expressly approved otherwise. An account must be used only by the person in whose name it is registered. You must not sell, transfer, lend or allow another person to use your account. You must not open an account on behalf of someone else or use another person's payment method without proper authorisation.

• Keep your username, password, verification information and devices secure.
• Do not disclose account credentials to another person or leave an active account unattended on a shared device.
• Tell us through the available website channels as soon as possible if you believe your account has been accessed without permission.
• Accept responsibility for activity carried out through your account where you have failed to keep your credentials secure.
• Do not use the website to commit fraud, conceal identity, launder money, manipulate games or carry out any other unlawful activity.

We may carry out checks designed to prevent fraud, underage gambling, money laundering, duplicate accounts, payment abuse and other prohibited conduct. These checks may include reviewing account activity, transaction history, device information and documents provided by you, subject to applicable privacy requirements. We may delay, reverse or refuse activity where a check identifies a concern.

You may request account closure through the available account or support process. Closing an account does not remove obligations that arose before closure, including obligations relating to outstanding transactions, suspected misuse or verification. We may also suspend or close an account where required by law, where these terms have been breached, where the account presents a security or financial risk, or where continued access is not appropriate.

3. Deposits, games, withdrawals and promotions

Payment options, processing arrangements and any applicable conditions will be shown on the website or during a transaction. You must use a payment method that belongs to you or that you are authorised to use. The name and details associated with a payment method may need to match your verified account information. We may decline or review a deposit if the payment method cannot be verified or if the transaction appears unusual, unauthorised or inconsistent with these terms.

You are responsible for checking transaction details before confirming a deposit, wager or other request. A transaction may be subject to processing times, banking arrangements, technical checks and applicable legal requirements. We are not responsible for delays caused by a payment provider, financial institution, telecommunications provider or other third party outside our reasonable control. Any fees imposed by your bank or payment provider remain your responsibility unless stated otherwise.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings and gambling outcomes are uncertain. Game results are determined by the relevant game systems and cannot be changed by a player. You must not attempt to influence, interfere with or exploit a game, promotion, payment process or technical vulnerability.

Withdrawals and balances

Withdrawal requests may be subject to account verification, transaction checks, payment rules and any conditions displayed when the request is made. We may return funds to an appropriate verified payment method or use another reasonable method where required. We may ask for additional information before releasing funds. If an account is closed, any balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure.

You are responsible for reviewing your balance and transaction history and notifying us promptly if you identify an error, an unauthorised transaction or a result that appears incorrect. We may correct an obvious error, including a technical or settlement error, and may reverse or adjust affected transactions where appropriate. If an error results in funds being credited to your account incorrectly, those funds may be recovered or deducted from your balance.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate conditions, including eligibility requirements, qualifying transactions, expiry periods, wagering requirements, game restrictions or withdrawal conditions. The terms for a particular offer will apply in addition to these terms. You should read those conditions before accepting or participating in an offer.

Unless expressly permitted by the relevant offer, a person may not claim the same promotion more than once, use multiple accounts to obtain an advantage, or combine offers in a way that is not allowed. We may cancel or amend an offer, or remove promotional benefits, where there is suspected abuse, an obvious error, a technical issue, a breach of the offer conditions or a legal reason requiring us to do so.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. You should set personal limits before you play and take breaks regularly. Never gamble with money needed for living expenses, and do not gamble when affected by alcohol, drugs, strong emotions or financial pressure.

• Set a budget for gambling and stop when that budget has been reached.
• Consider using available deposit, loss, session or other account controls where offered.
• Take a break or request account restrictions if gambling stops being enjoyable or feels difficult to control.
• Do not chase losses or increase stakes to try to recover money.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Information about responsible gambling tools and support options may be available through the website. These tools are intended to assist with managing play, but no tool can replace personal judgement or professional help. If you think you may have a gambling problem, stop playing and seek assistance from an appropriate independent support service.

Privacy and communications

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy law. Information may be used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy to understand how personal information is handled.

You agree to receive service-related messages needed to manage your account, including verification requests, security notices, transaction updates and important changes to the services. Marketing communications may be subject to consent and may include an option to unsubscribe. Unsubscribing from marketing messages will not necessarily stop essential account or legal communications.

Prohibited website use

You must not use automated tools, bots, scripts or software to access or interact with the website unless expressly authorised. You must not introduce malicious code, interfere with security measures, overload systems, copy restricted content, reverse engineer platform technology, or use the website in a way that could harm Allstars Casino or other users. We may investigate suspected prohibited use and take appropriate action.

5. Content, liability, changes and governing terms

The website, including its software, design, text, graphics, logos and other content, is owned by or used with permission by Allstars Casino and is protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not reproduce, publish, distribute, modify, sell or commercially exploit website content without appropriate permission.

We take reasonable steps to maintain the security and operation of the website, but online services may be affected by events outside our control. To the extent permitted by law, we are not responsible for loss caused by internet outages, device problems, telecommunications failures, payment provider issues, malware, unauthorised access resulting from your actions, or other external events. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of the website or inability to use it. You remain responsible for your own decisions, account activity, equipment, internet connection and compliance with applicable laws. If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue to apply.

Complaints and support

If you have a question, transaction concern or complaint, please use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, such as the account details requested through the secure process, relevant dates and a description of the issue. We may ask for further information before responding. Do not include passwords or unnecessary sensitive information in a message.

Applicable law and changes

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to your use of the services. Any dispute should first be raised through the available support process so that it can be reviewed. We may amend these terms by publishing an updated version on the website. You should check this page before using the services, particularly after receiving notice of a material change.

If you have questions about these Terms & Conditions, please review the information on the website or contact Allstars Casino through the available website channels.